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Helpdesk and SLA

Technical support and IT outsourcing

We look after your IT infrastructure — from a single incident to full support under a contract with guaranteed response times.

Support line+359 2 439 4027

Helpdesk portalsupport.gbs.bg

Emailoffice@gbs.bg

What we support

Microsoft platforms — Windows clients and applications, Active Directory, Microsoft Exchange, Microsoft 365, SharePoint
Communication infrastructure — LAN, WAN, VoIP, TDM, wireless networks and devices
Linux and macOS — servers and workstations
HCL Notes and Domino — clients and server infrastructure

Support models

We provide technical support per incident, under a service level agreement (SLA) or under a custom agreement that fits your needs.

Per incident
Help when you need it, with no subscription.
Under an SLA
Guaranteed response and resolution times.
IT outsourcing
We take over the support of your infrastructure entirely.

How to open a ticket

Existing customers open and track tickets on the helpdesk portal support.gbs.bg or call +359 2 439 4027. If you are not a customer yet, email office@gbs.bg or call +359 2 439 4029.

More services

Systems integration

Microsoft and Linux infrastructure, VMware and Proxmox virtualisation, IBM Storage arrays, backup and remote access.

Software development

Web systems, Java and iOS apps, relational and graph databases, systems integration.

Computer networks

LAN, WAN and VPN networks — design, supply and configuration of switches, routers and firewalls.

Information security

Security audits, penetration tests and Barracuda, Fortinet and Cisco firewalls.

Wireless networks

Wi-Fi network design and implementation, on-site surveys, spectrum analysis and industrial wireless.

Structured cabling

Design and installation of Cat. 5e–7A structured cabling and certification with a dedicated tester.

VoIP and IP telephony

Asterisk and Cisco IP PBX, IP phones, CTI and ERP/CRM integration.

Electronics design

Bluetooth, RFID and NFC devices, audio systems and controllers — hardware, firmware and series production.

HCL Notes & Domino

Registered HCL Software Business Partner — support, upgrades and applications for Notes and Domino.

Let's talk about your project

Tell us what needs to be built, fixed or looked after.

Call us: +359 2 439 4029 office@gbs.bg